How one iPaaS.com hub keeps three Shopware stores and NetSuite in sync.
The Company
Founded in 2017 by Christian Kjaer and Amanda Howland, ElleVet Sciences set out to improve the lives of pets through rigorous science. That same year, ElleVet partnered with Cornell University’s College of Veterinary Medicine to complete the first clinical trial and the first pharmacokinetic and safety studies of CBD for dogs with joint discomfort.
By carefully selecting hemp strains and formulating every product methodically, ElleVet has stayed at the leading edge of pet wellness. Its CBD + CBDA products support mobility, stress, and overall well-being for dogs and cats, backed by more than 40 clinical trials and R&D projects.
Today, veterinarians and pet owners across the U.S. and Europe rely on ElleVet to help them better care for their animals.
Retail, Pet Health & Wellness
Portland, ME
Shopware, NetSuite
Irish Titan
As ElleVet grew, it outgrew its original platforms. The company runs three eCommerce storefronts (ElleVet Sciences, ElleVet EVS, and ElleVet Go) and wanted software that could scale with the business for years to come. ElleVet selected Shopware to power its storefronts and Oracle NetSuite as its ERP for accounting and operations.
New platforms only pay off when they work together. ElleVet’s previous integration needed frequent manual intervention to keep orders, customer records, and fulfillment updates aligned, and that effort would only multiply across three storefronts. They needed a reliable integration layer that could keep Shopware and NetSuite working in tandem, scale with each brand, and stay easy to manage.
ElleVet chose iPaaS.com as its integration layer, with Irish Titan implementing the project as its Managed integration Service Provider (MiSP). With iPaaS.com’s hub-and-spoke architecture, Shopware and NetSuite each connect once to the iPaaS.com Hub, which standardizes the data and routes it to the right place for all three storefronts.
Key dataflows include:
Working together, ElleVet, Irish Titan, and iPaaS.com also built an automated returns process. When ElleVet’s customer service team processes a return, the integration automatically creates the matching Return Merchandise Authorization (RMA) in NetSuite. Customer service and operations now share the same view of every return, with no double entry.
ElleVet now has a reliable, scalable integration foundation supporting all three of its eCommerce brands. Orders and customer data flow into NetSuite automatically, shipment and tracking details flow back to Shopware so customers always know where their order stands, and returns move through a consistent, automated process.
The team spends far less time managing data by hand or untangling integration issues, and more time on what ElleVet does best: helping pets live better lives. Next, ElleVet is exploring an Avalara ECM integration with Shopware to automate tax exemption certificate management.
Irish Titan, an eCommerce agency specializing in strategy, marketing, and development, guided ElleVet from platform selection through launch. The team helped ElleVet choose Shopware and iPaaS.com, built all three new storefronts, and implemented the dataflows on iPaaS.com as ElleVet’s MiSP. Throughout the project, Irish Titan acted as a trusted advisor, consulting on best practices at every stage.
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