Discover how Northgate Parts replaced manual chaos with connected operations and real-time control
The Company
Founded in 1973, Northgate Parts, Inc. has grown from a four-person operation into a leading distributor of HVAC components and supplies for the manufactured housing industry across the Southeastern United States.
Known for its reliability, deep product knowledge, and commitment to quality, Northgate Parts serves contractors, installers, and retailers with the parts they need to keep homes comfortable and running efficiently. Decades of trusted service have made Northgate a go-to partner in a specialized market where precision and dependability matter most.
HVAC, Mobile Home & RV Service
Fayetteville, TN
NCR, Zuper
Relentless
Before partnering with iPaaS.com, Northgate Parts managed its operations through a fragmented set of systems across retail, wholesale, and field service functions. Each location operated with its own processes, and core applications lacked integration, forcing staff to rely on manual data entry and disconnected tools to track inventory, process payments, and coordinate service calls.
This siloed setup made it difficult to gain accurate, real-time visibility into business operations. As the company scaled, the inefficiencies multiplied, creating friction in daily workflows and leaving little room for proactive decision-making or growth.
The growing complexity of managing multiple business units without unified systems led to operational slowdowns, increased error rates, and rising costs. Inventory inaccuracies disrupted both sales and service delivery, while manual processes consumed valuable staff time. These inefficiencies strained customer relationships and made it harder to recruit and retain talent, ultimately holding back Northgate’s ability to compete in a fast-moving HVAC industry.
To address these challenges, Northgate Parts partnered with iPaaS.com to modernize its infrastructure. The integration of NCR Voyix Counterpoint streamlined retail operations by enhancing inventory tracking and sales processing.
Additionally, Zuper Field Service Management optimized service operations through improved scheduling and workforce management.
This dual integration by iPaaS.com significantly boosted data flow accuracy and operational efficiency across Northgate’s business units.
Northgate Parts significantly enhanced operational efficiency by adopting iPaaS.com, shifting from manual processes to automated systems that sped up inventory and payment processing. This transition improved security and regulatory compliance, while the integration’s robust data management reduced errors and boosted customer satisfaction.
These technological advancements also positioned Northgate Parts as a leader in the HVAC industry, attracting tech-savvy talent and elevating its market standing.
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